Banking Operations Specialist

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. 

 

1. Assist in the onboarding of new accounts and maintenance of existing accounts.
2. Answers service calls and respond to customer questions to ensure the client gets the information they require.
3. Processes payments, tickets and online entries and ensures that all information is accurate.
4. Processes Closed account requests, CD changes, Official check requests, account adjustments and other duties required for the role, in accordance with client requests
5. Research routine customer, branch or bank inquiries and escalate issues as necessary.
6. Support fraud detection and prevention efforts.
7. Considers multiple resources, records and multi-team collaboration when investigating customer inquiries.
8. Participate in system upgrades, testing, and implementation of new processes.
9. Ensures that work is properly safeguarded and controlled in accordance with banking policies and procedures.
10. Ability to handle multiple tasks while maintaining a high level of service.
11. Demonstrates proficient product knowledge and schedule adherence.
12. Consistently meets Operational KPI’s and quality standards.

 

Competencies: To perform the job successfully, an individual should demonstrate the following.

 

• Communication – Expresses ideas and thoughts articulately in both verbal and written form; exhibits active listening and comprehension; keeps employees and managers adequately informed; selects and uses appropriate communication methods. 
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. 
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate employees and managers in decision-making process; makes timely decisions. 
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports company’s goals and values.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. 
• Project Management – Listens attentively to project requirements and asks clarifying questions for further understanding; communicates progress and roadblocks timely; completes projects on time and budget. 

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience: Associate or bachelor’s degree in finance, Business Administration, or related field preferred. 3+ years of experience in banking operations or financial services. Strong understanding of banking regulations and compliance requirements. Preferred experience with National Automated Clearing House Association, MasterCard, Regulation E and/or National Association of Unclaimed Property Administrators.

 

Language Ability:  Excellent written and verbal communication and presentation skills. Articulate and effectively relay information and respond to questions from employees, managers, and external vendors.

 

Mathematical Ability: Competent in mathematical operations, including addition, subtraction, multiplication, and division across all units of measure, incorporating whole numbers, common fractions, and decimals. Accurately compute rates, rations, and percentages.

 

Reasoning Ability: Define problems, collect data, establish facts, and draw valid conclusions. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form and deal with several abstract and concrete variables.

 

Computer Skills: Demonstrate proficiency in using Microsoft Office Suite, especially Word, Excel, and PowerPoint. 

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

 

This position requires regular attendance in our office located in Suffolk County, NY. The noise level in the work environment is usually moderate. The work environment is fast-paced, and heavily reliant on technology.  Individuals must be comfortable with computer systems, email, web-based applications, and a paperless environment.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk, hear and use hands to execute tasks. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. 

 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.