End User Systems Manager / M365 Administrator

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. 

Microsoft 365 Administration

• Create, modify, and manage user accounts, shared mailboxes, distribution groups, Microsoft 365 Groups, and security groups.
• Manage licenses and service configurations across Exchange Online, SharePoint Online, Teams, OneDrive, and related workloads.
• Monitor and maintain the health and security of the Microsoft 365 environment using the Microsoft 365 Admin Center and Microsoft Entra ID.
• Apply Microsoft best practices for identity lifecycle, access control, and secure collaboration.

Microsoft Intune / Endpoint Management

• Configure, deploy, and manage Windows endpoint devices using Microsoft Intune.
• Create and manage compliance policies, configuration profiles, and application deployments.
• Implement automated provisioning workflows using Windows Autopilot.
• Monitor device health, application performance, and enforce security baselines using Defender for Endpoint and Intune analytics.

Tier 1 Support / User Help Desk

• Serve as the first point of contact for support issues related to Microsoft 365 applications, desktop operating systems, and hardware peripherals.
• Troubleshoot and resolve issues related to email, Teams, Office apps, file access, and endpoint configuration.
• Escalate complex issues appropriately and document resolution steps.

Knowledge Management & Documentation

• Develop and maintain a centralized knowledge base and technical documentation tailored to the bank’s systems and recurring issues.
• Establish and maintain standard operating procedures for support functions and user onboarding/offboarding.
• Prepare to train and lead additional support personnel as the help desk function grows.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Customer Focus – Understands the needs of internal users and delivers prompt, effective support.
• Technology Proficiency – Demonstrates deep familiarity with M365 Admin Centers, Intune, and cloud-native management tools.
• Problem Solving – Diagnoses technical issues effectively; implements creative and sustainable solutions.
• Communication – Conveys technical details clearly to non-technical users; maintains thorough documentation.
• Self-Management – Works independently in a dynamic environment; sets priorities and meets deadlines.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:  

• Bachelor’s degree in information technology or related field, or equivalent experience.
• 3–5 years of cumulative experience in M365 administration, Intune endpoint management, and Tier 1/2 end-user support.
• Experience in a financial institution or highly regulated environment is strongly preferred.

Required Skills

• Strong working knowledge of Microsoft 365 Admin Centers, Exchange Online, Microsoft Entra ID, Teams, and SharePoint Online.
• Experience with Microsoft Intune, Autopilot, Configuration Profiles, and application deployment.
• Familiarity with Microsoft Defender for Endpoint, conditional access policies, and compliance settings.
• Proficient in Windows 10/11 endpoint support, Microsoft Office troubleshooting, and hardware/peripheral configuration.

Certifications (Preferred but not required)

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft 365 Certified: Fundamentals

Language Ability: Read, analyze and interpret complex documents. Respond effectively to sensitive inquiries. Make persuasive presentations on complex topics to management, public groups and/or boards of directors.

Reasoning Ability: Apply logical thinking to a wide range of intellectual and practical problems. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This is an onsite position in the Islandia, NY office. The work environment is fast-paced, and heavily reliant on technology

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to occasionally lift and/or move up to 20 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.