On-Call Universal Banker

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. 

• Assist customers with routine banking transactions (deposits, withdrawals, transfers, payments) 

• Open and service customer accounts in compliance with bank policies and regulations 

• Respond to customer inquiries regarding products, services, and account issues 

• Support branch operations during high-volume periods or employee absences 

• Follow all security, compliance, and risk management procedures 

• Accurately document transactions and maintain confidential customer information 

• Identify customer needs and refer appropriate banking products or services 

• Collaborate with branch staff and management to ensure smooth operations 

Required Skills & Competencies: To perform the job successfully, an individual should demonstrate the following.

• Customer-focused mindset 

• Cash handling and transaction accuracy 

• Problem-solving and multitasking 

• Time management and reliability 

• Knowledge of banking software and systems (training typically provided) 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication and interpersonal skills 

• Attention to detail and high level of accuracy 

• Ability to adapt quickly to different branches, systems, or schedules 

• Basic knowledge of banking products, cash handling, and financial regulations 

Education/Experience:

• High school diploma or equivalent (associate or bachelor’s degree preferred) 

• Prior banking, financial services, or customer service experience preferred 

Language Ability: Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees. Fluency in English (spoken and written) is required for effective communication in this role.

Work Schedule & Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position requires regular attendance in our bank branch located in Upsala, MN on an as-needed basis.  Hours will vary based on business needs.  Must be comfortable working flexible or variable hours on short notice. The noise level in the work environment is usually moderate. The work environment is fast-paced, and heavily reliant on technology.  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time. The employee is frequently required to talk, hear and use hands to execute tasks. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.