Reconciliations Analyst

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. 

• Reconciles deposit account general ledgers in accordance with established procedures. 
• Reconciles DDA settlement accounts and research routine differences or outstanding items. 
• Assists with stale-dated official check review and preparation for escheatment. 
• Processes state and federal withholding payments to the IRS and applicable states accurately and timely. 
• Works with Accounting to support required 945, 945A, and state withholding filings. 
• Performs research and prepares follow-up communications related to IRS CP2100 B-Notices. 
• Assists with W-8 recertification activity, as needed. 
• Other duties as assigned 
• Follows established controls to safeguard work and maintain compliance with banking policies and procedures. 
• Basic math, clerical, and typing skills. 
• Working knowledge of personal computers and standard office systems. 
• Proficiency with Microsoft Office  
• Ability to handle multiple tasks while maintaining a high level of service. 
• Effective verbal and written communication skills; capable of tailoring communication to each unique situation. 
• Listens actively and asks questions to clarify instructions or resolve ambiguity. 
• Demonstrates working product knowledge and adheres to assigned schedules and deadlines. 
• Meets assigned operational quality standards and productivity expectations.
• Support internal audits, external audits, regulatory examinations, and management reviews by gathering documentation, validating evidence, and responding to information requests. 
• Maintain accurate records in accordance with document retention, audit, operational, and regulatory expectations. 
• Collaborate with internal stakeholders to resolve documentation issues, client-impacting exceptions, system issues, vendor-related concerns, processing errors, and process gaps. 
• Consistently meet operational key performance indicators, quality standards, service expectations, production requirements, and established deadlines. 

 

Competencies: To perform the job successfully, an individual should demonstrate the following.

 

• Communication – Expresses ideas and findings clearly in both verbal and written form; documents rationale, decisions, and escalation details accurately; keeps employees and managers adequately informed; selects and uses appropriate communication methods.
   

• Job Knowledge – Demonstrates knowledge of banking operations, deposit operations, payment processing, account servicing, fraud investigation practices, fraud typologies, operational risk, internal controls, and regulatory expectations; learns and applies new procedures and systems effectively; understands how the role supports efficient operations, fraud detection, loss mitigation, and broader bank risk management objectives. 
  
  

• Judgment – Exercises sound and timely judgment when reviewing operational tasks, fraud alerts, investigative findings, processing exceptions, risk events, and client activity; supports conclusions with facts and documentation; escalates matters appropriately. 
  
  

• Analytical Thinking – Reviews complex operational and investigative information, identifies fraud patterns, root causes, risk indicators, and process gaps, and develops practical recommendations to improve accuracy, efficiency, service, fraud prevention, and controls. 
  
  

• Organizational Support – Follows policies and procedures; completes administrative tasks accurately and on time; supports the Bank’s goals, values, and risk management standards. 
  
  

• Planning/Organizing – Prioritizes and plans work activities; manages multiple tasks and deadlines; uses time efficiently; follows through on assignments and open items. 
  
  

• Collaboration – Works effectively with Compliance, BSA/AML, Information Technology, Client Solutions, and other stakeholders to resolve issues and improve processes. 
  
  

• Confidentiality – Handles sensitive client, employee, financial, and investigative information with discretion and in accordance with Bank policy. 
  
  

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Strong decision-making skills and ability to escalate matters appropriately.

 

• Effective written and verbal communication skills, including the ability to prepare concise summaries for management, audit, and compliance review. 
• Ability to manage confidential financial information. 
• Ability to manage multiple priorities in a fast-paced, technology-driven, and paperless environment. 
• Proficiency with Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint. 
• Experience with core banking systems, account servicing platforms, payment systems, case management systems, fraud monitoring tools, transaction monitoring platforms, online banking systems, debit card platforms, or reporting dashboards preferred.

 

Education/Experience: 3+ years of banking, financial services, banking operations, deposit reconcilements, or related financial institution experience preferred. Equivalent combinations of education, training, and experience may be considered.

 

Knowledge of: 

• Bank accounting reconcilement practices preferred. 

• Banking operations, deposit operations, payment operations, account maintenance, online banking support, debit card support, and client account servicing. 

• Operational processing, exception management, queue management, reconciliation, quality control, issue tracking, and service-level expectations. 

• Operational risk, internal controls, quality assurance, issue tracking, and remediation practices. 

• Audit readiness, documentation standards, regulatory review expectations, and evidence retention. 

• Microsoft Office Suite and banking technology platforms. 

 

Computer Skills: Demonstrated proficiency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint. Experience with bank core systems, account servicing platforms, online banking platforms, payment systems, debit card systems, ACH or wire platforms, fraud monitoring systems, case management tools, reporting dashboards, transaction monitoring systems, or investigative research tools preferred.

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

 

This position requires regular attendance in the Islandia, NY office as determined by the Bank. The noise level in the work environment is usually moderate. The work environment is fast-paced and heavily reliant on technology. Individuals must be comfortable with computer systems, email, web-based applications, electronic records, and a paperless environment.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

 

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk, hear, and use their hands to execute tasks. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.